Welcome to the Croatian Wine Club website.
These Terms and Conditions are subject to the laws of England and Wales. Nothing in these Terms and Conditions limits or excludes your statutory rights as a consumer. We reserve the right to modify the Terms and Conditions at any time. Customers who continue to use this website accept the most current Terms and Condition in full.
These terms and conditions apply to all wines, services, events and wine tours supplied by us to you, the customer.
The term Aizia ltd refers to the owner of the Croatian Wine Club. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only Prices, descriptions and availability of our products is subject to change without notice. The photos posted are for illustration purposes only and content may be subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. The ‘logo’ is trademarked and may not be copied, used or referenced without prior written permission. Unauthorised use of this website, its content and logo may give to a claim for damages and/or be a criminal offence.
This website contains material and assets which are owned by or licensed to Aizia ltd and the Croatian Wine Club. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. The information and material on this website is copyright of the Croatian Wine Club and Aizia ltd, unless otherwise indicated.
We take care to ensure all information on this website is current, accurate and reliable. Should you encounter errors, please let us know.
Company information and contact details
The Croatian Wine Club is a trading name of Aizia Ltd, a company registered in England and Wales number 8949424, VAT number 195 428 573. Our registered office address is Amberwood, 3 Summerlay Close, Kingswood KT20 6HE. You can contact us by telephoning on 01737 333339 by email to email@example.com, and by post at our registered office. Telephone calls may be recorded.
The customer (you)
In order to order any of our products and services, upon payment, your details, excluding card payment information, will be recorded on our database to create an account for your further use. It is your responsibility to provide accurate information and notify us of any changes. You must keep your account and login credentials confidential. We will not be responsible for any fraud committed if your account credentials become public knowledge.
It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK. By completing our registration process, you are confirming you meet the legal requirement to be over 18 years of age.
General Data Protection Regulations (GDPR)
We comply with the GDPR and are committed to ensuring that your privacy and data is protected. We do not share your data with any third party without your prior consent. For your safety, all data and transactions are encrypted and held securely.
We collect the following information:
• name – contact information including email address, delivery address, mobile phone and fixed line telephone numbers
• payment information
• demographic information such as, postcode, preferences and interests
• other information relevant to any product and service purchase
• other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and for internal record keeping.
Periodically we may send promotional email about products, events, services or other information which we think you may find interesting.
We use the information to improve our products and services. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information collected to improve the customer experience or customise the website. You have the option to unsubscribe if you so wish.
Order process and delivery
By completing the online order process, you confirm your intent to purchase goods or services. By placing an order you confirm that you are at least 18 years old. All orders services are subject to availability and the order/services verification processes.
The contract is made only when we process payment and dispatch your goods/serices/tickets. We reserve the right not to accept any order. The order receipt confirmation does not constitute acceptance of the order. Once your order has been processed and confirmed, we will send you an order confirmation to the email address or mobile phone number you have supplied. If, for any reason, we are unable to accept your order, we will inform you of this and will not charge you for the goods.
Deliveries are made during normal business hours to the address specified on the order summary. The delivery can only be accepted and signed for by yourself or someone designated to accept on your behalf and must be 18 years of age or older. We reserve the right not to deliver if we are unsure of this.
We endeavour to deliver your order within a maximum of 15 working days of your order being confirmed, except where indicated otherwise. Should you not be available to accept your order and the products are returned to us, we will refund the purchase price but not the delivery and return of goods costs.
We cannot be held responsible for errors in delivery due to inaccuracies in the details provided by you the Customer or for any damage occurring to the products after delivery. On receipt, please check your order carefully, and should you identify any anomalies let us know within 24 hours of receipt of the goods. Currently we do not deliver to destinations outside the UK.
The Croatian Wine Club, in the case of a breach of these Terms and Conditions by the Customer, reserves the right to suspend or terminate a Customer’s account at any time and without notice.
Right of cancellation
A consumer has the right to cancel their order, without specifying the reason, within 7 working days of ordering. A full refund will be offered provided the goods are still in the original delivery box, remain in good condition and that the request to cancel is received in writing. You can cancel your order by:
• emailing us at firstname.lastname@example.org
• by completing the Order cancellation and returns form on our website
• by writing to us at Croatian wine club ltd, 3 Summerlay Close, Kingswood, Surrey KT20 6HE.
Any cancelled order will be refunded usually within five working days but in any event within a maximum 30 working days.
Should you receive the wine box and the contents are found to be damaged or spoilt, you may return the items for replacement, refund or an account credit.
Our customer services will progress the return and arrange for the wine to be collected. Items for return should be securely packaged and include your details.
The Customer must pay for all goods or services at the time of ordering. All orders are processed in Pound Sterling (GBP). Payment will be taken in full at the time of the order.
We accept all major UK credit and debit cards including except American Express or Diners card.
We take great care to ensure that all pricing and product information on this website is accurate. On a rare occasion, an error may occur and goods may be wrongly priced. If we discover a pricing error, we will contact you and ask you whether you wish to continue with the order at the corrected price. We will not be obliged to supply goods at the incorrect price.
We reserve the right to change prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order.
All prices are inclusive of VAT.
Our promise and quality guarantee
We are committed to providing our customers with the best quality products and services. If a wine is corked or the contents faulty we will offer a replacement or credit on the return of the bottle in question.
Many of our wines are not suitable for long-term storage. Our website offers a simple drinking and storage guide for all our wine to help you get the most enjoyment from your purchase. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund.