Privacy & Data Protection

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We are compliant with the General Data Protection Regulations and Payment Card Industry Data Security Standard [PCI DSS]. We do not hold or store your payment card details and all transactions are encrypted.  Personal information we hold  about you is stored securely. We do not sell, distribute or lease your personal information to third parties unless required by law to do so.

We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from January 2019.

General Data protection Regulations.

On this web site is an electronic consent form. There you can stipulate  your contact preferences when contacting the Croatian Wine Club.

You may request details of personal information which we hold about you under the General Data Protection Regulations. Any  request is subject to a fee of £10 to meet our costs in providing you with the details. If you would prefer a hard copy of the information please write to:

Mikki Hall, Managing Director
The Croatian Wine Club, Amberwood, 3 Summerlay Close, Kingswood, Surrey KT20 6HE

If you believe that any information we are holding is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Cookies

All websites you visit will use a cookie to improve your user experience by enabling the website to ‘remember’ you, either for the duration of your visit. First party cookies are set by the website you are visiting and they can only be read by that site. Third party cookies are set by other websites you may be visiting, eg  YouTube.

Behavioural marketing technology gives users and advertisers a more valuable experience by delivering advertising and content that is more relevant to you. We use onsite behavioural marketing which uses cookies to discover general information. This is the IP addresses, domain name and page selection. This tells us general information as to the city or region in which you are located, how many times you have visited the site, your general area of interest and what pages were opened. We do not attempt to identify you individually, and at no time do we know who you are or what other websites you as an individual have been looking at. You can turn the behavioural targeting technology off and “opt out” by changing your cookie settings.

We use a session cookie which is stored only temporarily during a browsing session and deleted from your device when the browser is closed. We do not use persistent cookies which are saved on your computer for a fixed period and are not deleted when the browser is closed.

Flash cookies are used by Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users. Flash Cookies work in a different way to browser cookies. Rather than having individual cookies for particular jobs, a website is restricted to storing all data in one cookie. You can control how much data can be stored in that cookie but you can’t choose what type of information is allowed to be stored. This is only relevant if the website you are visiting uses Flash. We do not use Flash on our website.

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings. The Help function within your browser should tell you how.  Alternatively, you may wish to visit http://www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Plugins used on our website do not use cookies to store personal data. The only exceptions to this are the Facebook and Twitter, who use cookies to determine whether a user is logged into their social media account. However, they do not store or transfer any personal information, they are used solely for functional purposes.Our plugins may make a request to Facebook, Instagram or Twitter.  The social media platforms then send back any publicly available content which their platform has been authorised to share publicly. When a user registers with, and posts content too, a social media platform they are agreeing to that platforms terms of service.  Each user has the ability to restrict access to their data via their account settings on each social media platform. For example, if a Facebook user has their privacy settings set to “not allow apps” to access certain types of data, then that data cannot be retrieved by our plugin or any other feed.